North View College is committed to the prompt, fair, and equitable resolution of student concerns and complaints. This procedure ensures that students have access to both informal and formal mechanisms for resolving issues in a respectful and transparent manner.
Students have the right to present their concerns orally or in writing and may be accompanied by an individual of their choice throughout the complaint process. That individual may also make oral submissions on the student’s behalf.
Students are encouraged to raise concerns as soon as they arise. Most issues can be resolved quickly through open communication with the staff member directly involved.
If further discussion is required, the staff member will arrange a meeting with appropriate personnel, up to and including the Campus Director, to attempt an informal resolution.
If a concern cannot be resolved informally, the student may initiate a formal complaint by completing and signing a Student Complaint Form. The form must clearly describe the concern and the desired resolution.
The student will retain the original form and submit a copy to the Campus Director. The Campus Director will meet with the student normally within two (2) working days of receiving the written complaint.
If a mutually agreed resolution is reached, the resolution plan and rationale will be documented, signed by both the student and the Campus Director, and implemented. Copies will be retained in a centralized complaints file for a period of three (3) years.
Once a resolution plan has been implemented, the Campus Director will follow up to ensure the concern has been satisfactorily resolved. Upon closure, both parties will sign a confirmation indicating successful resolution.
If the student is not satisfied with the outcome of the formal complaint, they may request a review by submitting a written Request for Review. The student will retain the original document and submit a copy to the Campus Director.
The Campus Director will investigate the concern and meet with the student within two (2) working days. If the matter remains unresolved, the complaint may be referred to the Designated Student Relations Office for further review.
The Designated Student Relations Office will conduct an independent investigation and provide a written decision, including reasons, normally within ten (10) days of referral.
If a student remains dissatisfied after exhausting all internal procedures, they may submit a complaint to the Ministry of Colleges and Universities through the PARIS (Program Approval and Registration Information System) platform.
Students must complete the college-level complaint process before submitting a complaint to the Ministry. Supporting documentation will be required, including the student contract, written complaints, decisions, and proof of tuition payment.
North View College is registered under the Ontario Career Colleges Act, 2005 and complies with all regulatory requirements regarding student complaint handling. All complaints are documented and retained for audit and inspection purposes.
Ministry of Colleges and Universities
Career Colleges Branch
77 Wellesley Street West
PO Box 977
Toronto, Ontario
M7A 1N3
North View College is committed to providing career-focused education through practical training, industry-relevant programs, and supportive learning environments that prepare students for real-world success.
